Shipping and Returns

$10 Flat Rate on Standard Shipping for All Australian Orders

Standard Shipping within Australia is sent by Australia Post. Your order will be fulfilled and dispatched within 2 business days. Standard shipping generally takes between 2-10 business days for delivery within Australia. If you require your order by a certain date please contact us at hello@pinkysstore.comIf you require your order urgently, please select the Express Post service at checkout for an additional $5 on top of standard shipping.

Free Standard Shipping on All Orders over $150

We offer free standard shipping for orders over $150 within Australia. The free shipping option will be available at checkout when items in your cart reach $150.

Express Shipping

If you need your goods urgently, we recommend choosing to send via Express Post at checkout for an additional $5 on top of standard shipping in order to benefit from next day delivery* (*if order is placed before 1pm on Pinky's opening days and according to Australia Post conditions).

*Australia Post cannot guarantee next day delivery during busy periods such as Christmas.

Tracking your Order

You will receive a tracking number once your order has been fulfilled. In order to track your items, please enter your tracking number on the link below.

https://auspost.com.au/mypost/track/

Gift Wrapping

Buying a gift for a loved one? All of our products are sent beautifully wrapped so they are ready to gift! 

Damaged Parcel

If your item arrives to you damaged or faulty please contact us within 48 hours with photographs of the damage (we need these to claim delivery insurance). If we can replace it with something you are happy with, we will, otherwise we will refund your purchase.

Orders Outside Australia

International shipping coming soon! In the meantime, please get in touch with us prior to purchase at hello@pinkysstore.com to get a quote and discuss international shipping options.

Refunds and Returns

Please choose carefully as we do not refund for change of mind, we only refund faulty items, but will exchange or offer a store credit. Your item must be returned within 14 days (both online and instore). Store credit is then valid for 12 months from the processing date.

Proof of purchase will be required –  emailed receipt, or hopefully we will remember you. But Pinky’s does reserve the right to refuse an exchange, return or store credit. 

Exchange items must be in as new condition and suitable for resale. Any postage costs for change of mind exchanges is at the expense of the customer both returning and resending items.

Sale items cannot be exchanged or refunded, unless the item is faulty. 

When returning items please use a trackable service – ensuring the stock arrives back to us is the customer’s responsibility. Our postal address is: 28 Gilbert Road, Preston, VIC 3072