Shipping within Australia:
We are super speedy with packing up your online orders and they are usually picked and packed on the day you order then picked up the following day.
We ship with Australia Post for $9.95 (with the exception of a few bigger items like XL Smiley Lights that have higher custom shipping rates).
Shipping times:
Within Victoria: around 2-4 business days
Interstate: around 3-6 business days
Express Shipping with Australia Post:
For those who need their order ASAP. We charge a flat rate of $15.
Tracking your Order:
You will receive your Australia Post tracking number once your order has been fulfilled.
Gift Wrapping:
Buying a gift for a loved one? Select the gift wrapping option at checkout. We can even write a note from you for your recipient :) All orders are sent without a receipt/invoice.
Damaged Parcel:
If your item arrives to you damaged or faulty please contact us within 48 hours with photographs of the damaged product and packaging (we need these to claim delivery insurance). If we can replace it with something you are happy with, we will, otherwise we will refund your purchase.
Orders Outside Australia:
Pinky's now ships WORLDWIDE with Australia post. Rates vary from country to country but are generally $15 for standard shipping and start at $25 for Express - shipping options will pop up at checkout.
Refunds and Returns:
Please choose carefully as we do not refund for change of mind, we only refund faulty items, but will exchange or offer a store credit. Your item must be returned within 14 days (both online and in store). Store credit is then valid for 12 months from the processing date.
Proof of purchase will be required – emailed receipt, or hopefully we will remember you. But Pinky’s does reserve the right to refuse an exchange, return or store credit.
Exchange items must be in as new condition and suitable for resale. Any postage costs for change of mind exchanges is at the expense of the customer both returning and resending items.
Sale items cannot be exchanged or refunded, unless the item is faulty.
When returning items please use a trackable service – ensuring the stock arrives back to us is the customer’s responsibility.
Our postal address is: 28 Gilbert Road, Preston, VIC 3072